EveryMatrix will assist its operators with player support by utilising AI agents purposely built for iGaming through its strategic partnership with Cevro AI.
Partnered operators will gain access to advanced generative AI agent systems that can resolve complex player support issues with human-level empathy, precision and speed.
Kevin Furlong, Group CPO, EveryMatrix, said: “We are constantly investing in technology that helps operators grow and scale with confidence. Generative AI is now at a point where it can make a real difference.
“With Cevro AI, our operators gain intelligent, empathic agents that support players around the clock and drive real business value through deep integration across the EveryMatrix ecosystem.”
To meet the demands of iGaming workflows, player behaviours, compliance rules, and operator processes, Cevro AI uses domain-tuned large language models specifically trained on real industry situations, with fluency in more than 100 languages.
Connecting automatically to the EveryMatrix Player Account Management (PAM) platform and back-office, Cervo AI processes requests, withdrawals, deposits, bonus requests and account-related tickets instantly with a natural, conversational tone and personalisation.
Agents are trained with trust-layer controls, ensuring compliance with responsible gaming, GDPR and operator requirements.
Recently, EveryMatrix partnered with an AI-powered tool known as Bonus Guardian to strengthen its fight against bonus abuse.
The tool uses AI to help operators identify and prevent bonus abuse, analysing player activity and adapting to abuse tactics and applying respinses such as bonus exclusion and withdrawal holds.
“For us, partnering with EveryMatrix is a significant moment for Cevro AI,” added Chaim Heber, CEO of Cevro AI.
“It’s proof that empathic AI is ready for the biggest operators in the industry. Our mission is to help brands deliver support that feels human at any scale and this partnership accelerates that vision in a meaningful way.”