Betty Gaming has accepted a monetary penalty of CA$120,000 (approximately €74,500) from the Alcohol and Gaming Commission of Ontario (AGCO) after failures were discovered with its age-verification and player eligibility controls, resulting in people underage being able to place bets on its online platform.
The operator identified a vulnerability in Betty.ca’s age-restriction and player-eligibility controls in November 2025 and notified the AGCO.
Nine individuals under the age of 19 were able to create accounts, deposit funds, and gamble on the site, while an additional 14 underage individuals were able to create accounts but did not deposit funds.
As a result of breaking sections of the Ontario regulator’s Registrar’s Standards for Gaming, Betty was ordered to pay monetary penalties totalling $120,000, which was accepted by the operator.
A Betty spokesperson told Canadian Gaming Business: “In November 2025, we identified a vulnerability in our age-verification process that allowed some individuals under 19 to create an account. We reported it to the AGCO upon discovery and immediately closed the accounts.
“We have since implemented additional safeguards to strengthen our player eligibility controls and prevent such incidents. Betty Gaming Canada accepts the AGCO’s findings and the penalty issued.
“Our team remains committed to working with the AGCO to ensure Ontario’s regulated gaming market stays safe, and we will continue to invest in the systems and oversight needed to meet that responsibility.”
Publishing the decision on its website, the AGCO highlighted the following sections of the Registrar’s Standards for Gaming:
- Section 3.01, requirement 1(a) – Operators must not permit underage individuals to create accounts, log in or gamble online. In Ontario, individuals generally must be 19 or older to gamble online, except for lottery tickets, which may be purchased online by individuals who are at least 18.
- Section 3.04 – Relevant player information shall be collected and saved upon registration and shall be demonstrated to be complete, accurate and validated before a player account is created for the player.
The AGCO added that an operator handed a monetary penalty can appeal within 15 days to the Licence Appeal Tribunal, which is an adjudicative body that is part of Tribunals Ontario and independent of the AGCO.
Dr Karin Schnarr, Chief Executive Officer and Registrar of the AGCO, said: “The legal age requirement is one of the most basic and important safeguards in Ontario’s regulated gaming market. Young people must not be able to create accounts, deposit money, or gamble online.
“Registered operators are responsible for making sure their systems work before those systems go live. When those responsibilities are not met, we will take action to protect young people and uphold confidence in Ontario’s regulated market.”