Konami Gaming Inc has successfully launched, through its Synkros casino management system, its slot machine cleaning and customer care solutions at seven different casino locations.
As part of Konami’s on-going efforts to deliver meaningful support to the health, safety, and recovery initiatives of gaming industry operators, the company developed, tested and deployed Synkros, a system-delivered solution to help optimise slot machine cleaning between use, free to its customers.
“In the midst of business closures that occurred beginning in March, Konami’s Synkros team began planning, producing, and packaging a set of solutions to assist our users to monitor and manage when slot machines need disinfecting between customer use. The solutions were seamlessly built into the existing Synkros ecosystem,” said Tom Soukup, senior vice president & chief systems product officer at Konami Gaming, Inc. “Working closely with our casino customers, we responded quickly to their needs, and equipped their teams with the necessary customisation options and training for them to automatically communicate slot machine cleaning statuses to their casino guests.”
Synkros’ slot machine cleaning and customer care solutions allow players to request slot machine cleaning from the player tracking LCD display, which triggers email. SMS text, or administrative alerts to property cleaning crew members.
After a player has finished their play session, the machine will switch to automated and display a ‘Waiting to be Sanitised’ message. Once a cleaning crew member has completed cleaning, the machine will switch to automated and a ‘This machine has been sanitised’ message will appear along with a time stamp to confirm when it was last cleaned.
Throughout the process, casino administrators will have access to visual slot monitoring of machine cleaning status and cleaning patterns, to gauge effectiveness and manage staff.
To date, seven casinos representing six different jurisdictions, from California to the Caribbean, have successfully leveraged the technology to streamline slot machine cleaning and customer care.